Privacy Policy

Dreemy AI is responsible for the personal data covered by this Privacy Policy. When you use the service at dreemyai.app, create an account, chat with fictional adult AI characters, build characters, or generate images, voice moments, and short videos, we decide how and why your personal data is processed, except where a service provider processes data for its own independent purposes such as payment handling required by law.

We collect the data you provide directly, the data created when you use the service, and limited data from your device and browser. The exact data depends on how you use Dreemy AI, which features you choose, and whether you use a free or paid plan.

Account data may include your email address, login details, display name, age confirmation, plan status, account preferences, support messages, and any information you add to your profile or character settings. We also keep records of actions linked to your account, such as account creation, sign-in events, subscription changes, and requests you send to us.

Content data includes chat messages, prompts, character settings, saved memories, user instructions, and the media you generate or upload in the service. That may include images, voice clips, and short videos, along with related metadata such as time, generation settings, selected character, style choices, and whether you saved, edited, or deleted the content.

Payment data for paid plans is handled by payment processors. We receive transaction confirmations and limited billing information needed to activate your plan, prevent fraud, handle refunds where applicable, and keep required financial records. We do not store full payment card details in our own systems from the payment form itself. We may also collect device and usage data, such as IP address, browser type, device identifiers, operating system, language settings, referral information, pages viewed, approximate location derived from IP, crash logs, and interaction data about how you use the service. We use cookies and similar technologies to remember settings, keep you signed in, understand traffic, and support security and performance.

• Account details and preferences
• Chats, prompts, saved memories, and character settings
• Generated images, voice moments, and short videos
• Transaction confirmations and subscription status
• Device, browser, log, and usage information
• Cookies and similar technologies

We use personal data to provide the service you ask us to provide. That includes creating and managing your account, letting you chat with fictional adult AI characters, generating media, saving your preferences, keeping content linked to your account, processing subscriptions, and making the service available across supported devices.

We use data for safety, moderation, and adults-only guardrails. This includes detecting misuse, enforcing our rules, reviewing signals related to prohibited content, limiting abuse of generation tools, protecting users and the service, and investigating reports, disputes, or suspicious activity. Some of these checks may be automated, and some may involve human review where needed for safety, support, or legal compliance.

We also use data to respond to support requests, fix bugs, monitor performance, understand feature usage, improve generation quality, develop new features, measure the effectiveness of product changes, maintain records, and comply with legal obligations. Where appropriate, we may use aggregated or de-identified information for analytics and service improvement.

• Run and maintain the service
• Moderate content and enforce adults-only rules
• Process subscriptions and billing events
• Provide customer support
• Improve stability, quality, and features
• Meet legal and recordkeeping obligations

If privacy law in your location requires a legal basis, we rely on different legal bases depending on the purpose of the processing. We process data when it is necessary to perform a contract with you, such as creating your account, delivering chats and generated media, remembering your settings, and managing your subscription and access to plan features.

We also process data where you have given consent, for example where consent is required for certain cookies or similar technologies, or where you choose to provide optional information. You can withdraw consent at any time, but this will not affect processing that already took place before withdrawal.

We process some data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These interests include securing the service, preventing fraud and misuse, improving performance and reliability, understanding how features are used, supporting users, and protecting Dreemy AI, users, and others from harm or unlawful activity. We may also process data where necessary to comply with a legal obligation, such as keeping required billing records, responding to valid legal requests, or enforcing age-related restrictions.

We do not sell your personal data. We share data only as described in this Privacy Policy, with appropriate safeguards and only to the extent reasonably necessary for the relevant purpose.

We share data with service providers that process information on our behalf and on our instructions. These may include providers for hosting, content storage, payment processing, security, customer support tools, analytics, communications delivery, and AI model services used to generate or analyze content within Dreemy AI. Those providers may access personal data only as needed to perform services for us and are not allowed to use it for unrelated purposes where the law requires them to act as our processors.

We may also disclose data to courts, regulators, law enforcement, or other authorities when we believe disclosure is required by law, legal process, or to protect rights, safety, and security. If we are involved in a reorganization or transfer of all or part of the service, data may be transferred as part of that process, subject to applicable law and this Privacy Policy as updated at that time.

• Processors for hosting, payments, AI services, support, and analytics
• Authorities or courts where the law requires disclosure
• A business transfer if the service changes ownership or structure

Dreemy AI uses cookies and similar technologies to keep the service working, remember your settings, understand traffic and usage, and support security. Some cookies are necessary for core functions such as authentication and fraud prevention, while others may be used for analytics or preferences depending on your choices.

You can manage certain cookie choices through the cookie tools made available in the service or through your browser settings. For more detail about the types of cookies we use, how long they last, and how to control them, please read the Cookie Policy.

We keep personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain your account, comply with legal obligations, resolve disputes, and enforce our terms. In practice, that usually means we retain account and service data while your account remains active, unless a shorter retention period applies to specific records.

If you delete individual chats, prompts, or generated media, we will remove them from the active service within a reasonable period, subject to technical limitations, safety review needs, legal obligations, and short-term backup retention. If you delete your account, we will begin the deletion process for your personal data, except where we need to keep limited information for fraud prevention, security, dispute handling, or to comply with the law.

Billing and transaction records may be retained for as long as applicable law requires. Backup copies may persist for a limited period before they are securely overwritten or deleted. In some cases, we may retain de-identified or aggregated information that no longer identifies you.

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, encryption in transit, secure storage practices, logging, rate limits, and internal controls for staff or contractors who need access to data to do their work.

No online service can guarantee absolute security. You are responsible for keeping your login details confidential, using a strong password, and contacting us promptly if you believe your account has been accessed without permission. If we become aware of a breach affecting your personal data, we will respond as required by applicable law.

Your personal data may be processed in countries other than the one where you live. This can happen because our service providers, infrastructure, support tools, or AI-related processing may operate in multiple countries.

Where required by applicable law, we use appropriate safeguards for international transfers of personal data. Depending on the situation, these safeguards may include contractual protections, transfer mechanisms recognized by law, and assessments designed to help ensure that transferred data receives a level of protection required by applicable rules.

Depending on where you live, you may have the right to ask for access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data, ask us to restrict certain processing, object to certain processing, and request a portable copy of data you provided to us in a structured, commonly used format. You may also withdraw consent where we rely on consent, without affecting prior processing based on that consent.

You may exercise your rights by contacting us by email or through the contact page. We may need to verify your identity before completing a request. In some cases, the law allows or requires us to limit or deny a request, for example where the request would affect the rights of others, reveal protected information, or conflict with legal obligations. You also have the right to complain to your local supervisory authority if you believe your rights have been violated.

If you are a resident of a US state with specific privacy rights, you may have additional rights under applicable state law, such as rights to know, delete, correct, access, or appeal a decision about a privacy request. We do not sell personal data. To use any of these rights, contact us by email or through the contact page.

• Ask for a copy of your data
• Correct inaccurate information
• Delete chats, media, or your account
• Object to certain processing
• Withdraw consent where applicable
• Complain to a supervisory authority

Dreemy AI is for adults only. You must be at least 18 years old to use the service. We do not knowingly collect or keep personal data from anyone under 18.

If we learn or have reason to believe that a person under 18 has provided personal data to the service, we will take steps to delete that data and close the related account, subject to any legal obligations that require limited retention. If you believe a minor has used the service, please contact us by email or through the contact page.

We may update this Privacy Policy from time to time to reflect changes in the service, the law, security practices, or how we process personal data. When we make changes, we will post the updated version with a new effective date where appropriate.

If a change is material, we may provide additional notice within the service or by other appropriate means before the change takes effect, where required by law. By continuing to use Dreemy AI after an updated Privacy Policy becomes effective, you acknowledge the updated terms of this policy.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need help with deletion, correction, or access requests, please contact us by email or through the contact page and include enough detail for us to understand and respond to your request.