Contact Dreemy AI
Real people read these messages. Write about account access, billing, privacy, content reports, press, or partnerships. Include the email on your account, what happened, and any useful details so one reply can sort it out.
When you’ll hear back
Most messages get a reply within one to two working days. Billing questions and safety reports are handled first. Weekends can take longer. One message per issue is enough and helps the team reply faster.
Send a message
Write to the right team
Support
Use this for login trouble, account questions, missing features, or anything in Dreemy AI that is not working as expected.
support@dreemyai.appBilling
Ask about charges, invoices, Premium or Ultimate plans, renewals, or cancelling your subscription.
billing@dreemyai.appPrivacy
Write here for data questions, account deletion, chat deletion, or other privacy requests tied to Dreemy AI.
privacy@dreemyai.appSafety
Report a character, image, voice clip, or video that feels unsafe, misleading, or against the rules.
safety@dreemyai.appCopyright
Send copyright notices or related follow-ups with enough detail for the team to review the claim.
dmca@dreemyai.appPress
Media requests, interview asks, and background questions about Dreemy AI go to this mailbox.
press@dreemyai.app
Common support answers
How do I cancel Premium or Ultimate?
Open your account settings and manage your plan there. If you cancel, your paid plan stays active until the current billing period ends. If something looks off with a charge or renewal, contact billing from this page.
How do I delete my account and chats?
Send a privacy request from this page using the email linked to your Dreemy AI account. Say whether you want only chats removed or the full account deleted. The team may ask for a quick confirmation before processing it.
Why does a payment show on my statement?
A bank statement can show the charge date a little differently from the day you upgraded or renewed. If you do not recognize a payment, contact billing with the amount, date, and last four digits linked to the purchase if available.
How do I report a character or generated content?
Use the safety topic and include the character name, what happened, and any screenshots or key details that help the team find it quickly. Reports about characters, images, voice moments, and short videos are all reviewed there.
I forgot my login. What should I do?
First, check that you are using the same email you used for Dreemy AI. If the login email never arrives, look in spam and then contact support with the address you tried and a short note about the problem.
Ready to slip back in?
If you do not need help, Dreemy AI is waiting with private chats, fictional adult characters, and your usual late-night vibe.
Adults only, 18+